Terms & Conditions – General Terms of Carriage

Prices apply according to the current price list. Calculation errors and mistakes reserved. Flat-rate offers apply only to the respective order and for a limited period.

Orders are deemed accepted only after written confirmation by ANT Transport GmbH. Verbal agreements must be confirmed in writing. Any changes or repetitions must be clearly marked as such.

The confirmation includes binding pick-up time and location. The customer must arrive on time at the agreed place. A grace period of up to 15 minutes applies; thereafter, the entitlement to carriage lapses and a waiting fee may be charged. During the pick-up window (15 minutes before to 15 minutes after) the customer must be reachable by phone. For airport transfers, pick-up is at the terminal meeting point; the driver can be identified by a name sign or company logo. Flight delays are monitored, however we assume no liability for circumstances beyond our control.

For short-notice bookings (same day or after 6 pm for the following day) an express fee of €15 incl. VAT applies. The same applies to short-notice rebookings.

Free waiting time for return rides is 60 minutes(from the arrival time in the confirmation). Thereafter, each started hour is charged at €60 incl. 19% VAT. Connecting rides have priority. Changing appointments without prior coordination results in loss of entitlement to carriage.

In case of unusually long waits at passport or security control, ANT Transport GmbH must be informed immediately (email, WhatsApp, call, or directly via the chauffeur). Without timely notice and if the passenger does not appear at the meeting point within 60 minutes after scheduled arrival, the ride is considered a “No Show” and the full fare becomes due. From minute 61, waiting is charged at €60 incl. VAT per started hour.

Cash payment is due no later than at the end of the ride. For round trips, the total is due after the outbound ride. Invoices are payable within 14 days. Statutory default interest applies; dunning and collection fees are borne by the customer.

Up to two standard items of luggage per person are included. Special or oversized luggage must be declared when booking; otherwise there is no entitlement to carriage. Additional costs may apply.

Cancellations must be made in writing. Free cancellation is possible up to 3 hours before pick-up. After that, or in case of “No Show”, the full fare is due. Force majeure (e.g., weather, traffic, breakdown) is excluded. In case of vehicle failure, onward transportation will be arranged at our expense.

Vehicles must not be used to transport dangerous goods, to commit unlawful acts, or for improper/non-contractual purposes. Drivers must not be instructed to engage in prohibited actions.

The customer is fully liable for damage to the vehicle caused intentionally or negligently and for damage resulting from prohibited use. Transmission errors via phone, email or correspondence are the customer’s responsibility unless caused by us. Deviations in confirmations must be reported immediately.

Our liability is limited to damage caused intentionally or by gross negligence and covered by motor liability insurance. We are not liable for delays due to traffic jams, accidents, force majeure or technical failure, nor for theft of luggage by third parties. When commissioning third parties, we are liable only for due selection.

Claims for damages exist only after a final court decision. In case of accidents, prior review of the investigation file is required. Our liability for indirect damages is limited to eight times the net fare.

If the ordered vehicle is not available, we reserve the right to pr